Goal:

  • Be able to understand and use the Ticketing widget

Summary

with the Help Desk channel to show responses to help tickets

 Name
Ticketing
 Benefit
Measure ticket replies 
 Features
  • Monitor number of replies to tickets by player
  • Monitor number of tickets from open to solved by player
  • Monitor average time to initially respond to a ticket
  • Monitor average time to close a ticket



Ticketing Overview



Image Placeholder