An updated version of this helpdoc can be found here: https://helpdocs.conducttr.com/feature-documentation/designing/scenario-design/channels/team-based-channels/social-media/gosocial-facebook

Goal
After reading this article you'll:
  • understand what GoSocial channel is
  • be able to prepare the main GoSocial page and create content for it
  • be able to comment and post on GoSocial pages

Summary

GoSocial is a dedicated channel that emulates social media like Facebook or Linkedin. This channel allows recreating organization and personal pages, where to comment and post as in real life.


 Name
GoSocial
 Benefit
Rehearse responding to and dealing with real-time social media feeds as you would in real-life.
 Features
  • Emulates popular social media such as Facebook
  • Allows players to post and comment
  • Posts can be published automatically based on master events lists and other criteria
  • Each team can have their own GoSocial universe or teams can share the same universe

Preparing the main GoSocial page


There is only one main GoSocial page per scenario. We recommend that you use this for your company page, so you can rehearse how to manage comments and posts during a crisis.

You can view it in Style > Customize channels > GoSocial tab

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To be able to see it, you need to Publish your scenario. Once in the Virtual desktop, these page will appear when content is published to the Facebook channel. It will look like this:

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Creating GoSocial content

You can add GoSocial content in the Scenario Editor in two ways:

 Using List view

1. Click on +Add (navy blue button)
2. Select Facebook in method drop-down

You can customise:
- Exercise time
- Post text
- Media attachment
- Message destination

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 Using Flowchart view

1. Add a new content card (green plus icon)
2. Select Channel > Social media > Facebook
You can customise:
- Post text
- Media attachment
- Message destination
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Available actions

 
Post

If GoSocial channel is enabled in your exercise, you can find it in the Virtual desktop by clicking the channel icon on the left menu. 

Once there, you will find a box to type your post at the top of your feed.
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Comment

Type your comment on the text field available below each post to respond to it.  
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Delete

Click on the three dot icon in any of your posts to delete